Plan: strategy and planning · ITIL 4 · Plan · Improve
Contracts and suppliers
Service contracts with covered items, supplier SLAs and expiry tracking.
ITIL 4 practice · Supplier management
What it does
- Service contracts with covered items, validity and vendor SLAs
- Incident escalation to the vendor according to the contract
- Purchases, licences and invoices linked to the contract
- Contracts nearing expiry and items without coverage
Measurable benefits
- Hardware without supportnumber of devices without a valid service contract
- Contracts nearing expirycontracts approaching their last notice day
- Supplier SLA complianceshare of escalations handled within the contractual deadline
The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.
Details in the documentation →Related article: A price list someone is accountable for →
More features in this area
Plan: strategy and planning
Next step
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