Platform: the shared foundation · CMDB · COBIT EDM / MEA
Customer separation
A shared platform for many customers with separated data, SLAs and billing.
ITIL 4 practice · Relationship management
What it does
- Customer users see only their own data, including costs
- Roles scoped to a customer, team or individual item
- SLAs, price lists and billing statements for each customer
- Synchronisation with a primary configuration database via external IDs
Measurable benefits
- Data separationa customer user sees only their own data, verified by isolation tests
- Billing datamonthly billing data for every customer without manual spreadsheets
- SLA by customercompliance and availability separately for each customer
The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.
Details in the documentation →Related article: Shared platform, separated customer data →
More features in this area
Platform: the shared foundation
Next step
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