Platform: the shared foundation · CMDB · COBIT EDM / MEA

Customer separation

A shared platform for many customers with separated data, SLAs and billing.

ITIL 4 practice · Relationship management

Illustrative screenshot: Customer separation

What it does

  • Customer users see only their own data, including costs
  • Roles scoped to a customer, team or individual item
  • SLAs, price lists and billing statements for each customer
  • Synchronisation with a primary configuration database via external IDs

Measurable benefits

  1. Data separationa customer user sees only their own data, verified by isolation tests
  2. Billing datamonthly billing data for every customer without manual spreadsheets
  3. SLA by customercompliance and availability separately for each customer

The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.

Next step

Try CentOps on your own services.

Connect monitoring and discovery and see your service map within the first week. The beta is free for 6 months.

Join the beta →