Platform: the shared foundation · CMDB · COBIT EDM / MEA
AI assistant
An assistant that proposes, summarises and checks – a person always decides.
ITIL 4 practice · Across practices
What it does
- Incident drafts and a probable cause from situations and similar incidents
- War room roster and summaries, draft customer communication
- Review of a change’s risk and completeness before approval
- Optionally a model in your own environment; a person always decides
Measurable benefits
- Usefulness of proposalsthe “Did this help?” rating on every proposal
- Time to summarysituation and war room summaries without manual writing
- Change completenessshare of changes that passed the risk and completeness check before approval
The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.
Details in the documentation →Related article: Monitoring noise: from thousands of alerts to a few situations →
More features in this area
Platform: the shared foundation
Next step
Join the beta →Try CentOps on your own services.
Connect monitoring and discovery and see your service map within the first week. The beta is free for 6 months.