Run: operations and support · ITIL 4 · Engage · Deliver & support
Requests and service catalogue
A catalogue of standard requests with a form, approval, deadline and fulfilment steps.
ITIL 4 practice · Service request management · Service catalogue management
What it does
- A catalogue with forms, approvals, due dates and fulfilment steps
- Requests linked to the service and customer in the configuration
- A request that changes infrastructure continues as a change
- Configurable workflow: states, transitions and permissions
Measurable benefits
- Requests on timeshare of requests fulfilled within the deadline of their catalogue item
- Approval timetime from submission to the approver’s decision
- Fulfilled automaticallynumber of requests handled by a standard change without manual approval
The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.
Details in the documentation →Related article: A service catalog people actually use →
More features in this area
Run: operations and support
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