Run: operations and support · ITIL 4 · Engage · Deliver & support
War room
A major incident with a team assembled from data instead of a wide bridge of every team.
ITIL 4 practice · Incident management
What it does
- A data-driven roster: only the people the alerts, changes and dependencies point to
- Conversation with findings, decisions and actions; a ruled-out area releases people
- Cost of everyone’s time compared with an all-hands bridge
- AI summary with cause, resolution and timeline written to the incident
Measurable benefits
- Major incident durationfrom opening the war room to service restoration, with a timeline
- Cost of timeperson-minutes and cost of participants against a wide bridge – the saving calculated in every war room
- People releasednumber of people released after a hypothesis rules out an area
The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.
Details in the documentation →Related article: Major incidents: coordination instead of chaos →
More features in this area
Run: operations and support
Next step
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