Build: change and delivery · ITIL 4 · Design & transition · Obtain/build
Changes and maintenance windows
Changes with impact calculated before submission and dates only within maintenance windows.
ITIL 4 practice · Change enablement
What it does
- Change models with steps and lead time, impact calculated before submission
- Slots only inside maintenance windows, outside freezes and collisions
- Controlled items change state only through a change, including maintenance and retirement
- Change calendar, rolling execution and a post-change review
Measurable benefits
- Change success rateshare of changes completed without issues and without alerts afterwards
- Overdue changesnumber of changes not completed on the planned date
- Incidents caused by changenumber of incidents with a change marked as their cause
The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.
Details in the documentation →Related article: Maintenance windows and freezes: when production may be touched →
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Build: change and delivery
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