Build: change and delivery · ITIL 4 · Design & transition · Obtain/build
Approvals
One approval queue for changes, requests, purchases, prices and patch agreements.
ITIL 4 practice · Change enablement
What it does
- One queue for changes, requests, purchases, prices and patch agreements
- Approval level by risk with a minimum number of approvers
- Separation of duties and delegations during absence, with an audit trail
- Every rejection with a reason, a fallback approver when there is no owner
Measurable benefits
- Pending approvalsnumber of decisions in the queue and the share overdue
- Decision timetime from request to approval or rejection
- Rejections with a reasonevery rejection has a justification traceable in the audit trail
The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.
Details in the documentation →Related article: Change approvals without email ping-pong →
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Build: change and delivery
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