# CentOps – IT operations without blind spots (public beta) > CentOps joins monitoring events and configuration items into one service map and runs incidents, changes and architecture on top of it. URL: https://centops.app/en/ Language: en Last updated: 2026-10-30 Public beta · free for 6 months # IT operations without blind spots. CentOps joins monitoring events and configuration items into one map of your services. On top of it you run incidents, changes and architecture – and you know the impact of every change and outage in advance, including cluster and replication redundancy. [Join the beta →](https://centops.app/en/beta/)[How it works](https://centops.app/en/solutions/) Events from every source flow into CentOps, which correlates them over the CMDB and colours the affected items. Incidents, changes, requests and service SLAs attach to them. Thesis CentOps is the operational control layer for IT and business services. From monitoring events and configuration items it builds one service map, and on it you run incidents, changes and architecture – from alert to roadmap. What makes CentOps different ## What makes CentOps different Three principles that hold for every module. Consistency ### One dependency graph Incidents, changes, patch plans and monitoring situations all calculate impact the same way, including clusters, replication and mirrored storage. Simplicity ### Integrations at the source only Connect monitoring (Zabbix, Prometheus or commercial tools) and discovery. No dozens of connectors to other systems to maintain. End to end ### From alert to roadmap Operations, changes and architecture in one application. What breaks today feeds the plan for next quarter. How it works ## How it works Three steps from first data to running your services. No six-month implementation project. 1. 01 ### Connect your sources Monitoring sends events; discovery or an import provides configuration items. You need no other integrations. 2. 02 ### CentOps builds the service map Items, relationships and owners form one dependency map. Events are matched to items and grouped into situations. 3. 03 ### Run services end to end Incidents, problems, changes, patching and the architecture roadmap all work on the same map and the same impact calculation. [How it works →](https://centops.app/en/solutions/) Features ## Features Modules that share their data. Switch on only the ones you need. 01 · ITIL 4 · Plan · Improve ### Plan: strategy and planning Architecture, costs, suppliers, service resilience and the rollout roadmap – decisions made before anything needs fixing. - [Availability and resilience](https://centops.app/en/features/resilience/) - [Enterprise architecture](https://centops.app/en/features/ea/) - [Costs and billing](https://centops.app/en/features/costs/) - [Contracts and suppliers](https://centops.app/en/features/contracts/) - [Rollout roadmap](https://centops.app/en/features/adoption/) [Features →](https://centops.app/en/features/#g-plan) 02 · ITIL 4 · Design & transition · Obtain/build ### Build: change and delivery Every change with impact, window and approval, purchasing and assets from order to retirement – configuration changes only with a change. - [IT assets and procurement](https://centops.app/en/features/itam/) - [Licences and spare parts](https://centops.app/en/features/licenses/) - [Changes and maintenance windows](https://centops.app/en/features/change/) - [Approvals](https://centops.app/en/features/approvals/) - [Patching and vulnerabilities](https://centops.app/en/features/patch/) [Features →](https://centops.app/en/features/#g-build) 03 · ITIL 4 · Engage · Deliver & support ### Run: operations and support From the first alert to a restored service and from a request to its fulfilment, with as few people as needed. - [Monitoring and events](https://centops.app/en/features/events/) - [Incidents](https://centops.app/en/features/incidents/) - [War room](https://centops.app/en/features/warroom/) - [Problems and known errors](https://centops.app/en/features/problem/) - [SLAs and availability](https://centops.app/en/features/sla/) - [Requests and service catalogue](https://centops.app/en/features/requests/) [Features →](https://centops.app/en/features/#g-run) 04 · CMDB · COBIT EDM / MEA ### Platform: the shared foundation The configuration database, dependencies, access, audit and the AI assistant that Plan, Build and Run all rely on. - [Configuration database](https://centops.app/en/features/cmdb/) - [Dependency map and impact](https://centops.app/en/features/map/) - [Data centres and racks](https://centops.app/en/features/dc/) - [Roles, security and audit](https://centops.app/en/features/gov/) - [Customer separation](https://centops.app/en/features/tenancy/) - [AI assistant](https://centops.app/en/features/ai/) [Features →](https://centops.app/en/features/#g-platform) Use cases ## Use cases What operations look like when processes share the same data. 01 ### Planned outage of a database cluster The change manager creates a change. CentOps calculates the affected services, offers a slot inside the maintenance window and outside any freeze, and sends the outage to the service owners for approval. Alerts from affected servers are suppressed during the change. 02 ### A storage failure at night Monitoring sends hundreds of events. CentOps groups them into one situation with a probable cause in storage, opens a major incident with the affected services and escalates to the vendor according to the service contract. 03 ### A critical vulnerability on a Friday The scanner import flags an actively exploited flaw. CentOps shows the affected servers and services, sets a deadline by severity and creates a change in one step from the patch agreement’s expedited mode. [All use cases →](https://centops.app/en/solutions/#pouziti) Who it’s for ## Who it’s for For IT operations in banking and insurance, energy, automotive and manufacturing, the public sector and shared-service providers. Every role sees the same data, but asks different questions. CIO / IT director “Are operations under control, and can I prove it?” [More for this role →](https://centops.app/en/roles/#cio) - SLA performance by service and month - Costs by service and customer - Audit trail and RACI for audits and regulation - Step-by-step rollout with measurable readiness Head of operations “What is on fire, who does it affect and who is working on it?” [More for this role →](https://centops.app/en/roles/#ops) - Situations from monitoring instead of thousands of alerts - Incidents with suggested service, impact and team - Major incidents with vendor escalation - Team queues and SLA deadlines Service owner “What is happening to my service, and what is being asked of me?” [More for this role →](https://centops.app/en/roles/#owner) - One approvals queue - Maintenance window and patch agreement for the service - Dependency map and single points of failure - Service price list and costs Change manager “May this change go ahead, when, and who approved it?” [More for this role →](https://centops.app/en/roles/#change) - Impact calculated before submission - Windows, freezes and collisions in the calendar - Change models and CAB - Change review by the AI assistant Security “Which vulnerabilities threaten which services, and when will they be fixed?” [More for this role →](https://centops.app/en/roles/#sec) - Scanner findings import - Actively exploited vulnerabilities with deadlines - Expedited patching mode - Scoped roles, SSO and an immutable audit trail - Evidence for NIS2 and DORA (in preparation) IT finance “What does a service cost, and whom do we bill?” [More for this role →](https://centops.app/en/roles/#fin) - FOCUS costs from clouds, OpenShift and the data centre - Showback and chargeback by customer - A price list with an owner and approved changes - Monthly billing data Public beta ## Free beta for 6 months The beta is open to at most 10 companies. You get the full application and a team that walks you through the rollout. ### What you get - Your own instance with a separate database in the EU - All modules, no limits - Rollout help from an Eywo forward deployed engineer - Direct influence on the product roadmap - No commitment: a paid version after the beta, or a data export ### How it works 1. Sign up with your Google account or by email. 2. Add your company name and instance address. 3. We approve your request, usually within one business day, and email you a link to your instance. 4. As administrator, invite colleagues. After 6 months we offer a paid edition, or hand over a data export and delete the instance. [Join the beta →](https://centops.app/en/beta/) Questions and answers ## Frequently asked questions ### What is CentOps? CentOps is an operational map of your entire IT. From one CMDB it calculates the impact on business services – for incidents, changes, patching and costs – including the redundancy of clusters and replication. It is made by Eywo s.r.o., based in Prague. ### Who is CentOps for? For IT operations in regulated organisations: banks and insurers, energy, automotive and manufacturing, the public sector and shared service providers. It is used by CIOs, operations leads, service owners, change managers, security and IT finance. ### Which modules does CentOps include? 22 modules in six groups: services and configuration (configuration database, dependency map, availability and resilience, data centres), detect and correct (monitoring, incidents, war room, problems, SLAs), request and fulfil (catalogue, IT assets and procurement, licences and spare parts), change and deploy (changes, approvals, patching), strategy and portfolio (enterprise architecture, costs, contracts, rollout roadmap) and governance and security (roles, audit, customer separation). The AI assistant works across modules; all share one set of data. ### How is CentOps deployed? As SaaS operated by Eywo, in your own Cloudflare account, or as a container on your OpenShift. The interface works on mobile too. ### How much does CentOps cost? CentOps is in public beta: free for 6 months for at most 10 companies, with your own instance in the EU and rollout help. After the beta we offer a paid version, or hand over a data export. ### Does CentOps do automatic discovery? Today data arrives through the discovery API (with matching, full synchronisation and retirement), CSV and Excel import, or synchronisation with a primary CMDB. OpenShift inventory (nodes, OpenShift Virtualization, hosted clusters, network and ODF) is imported with a read-only tool. Connectors for automatic collection from vCenter and public clouds are in preparation. Blog ## From the blog IT management challenges and how we approach them. [Operations·29 October 2026 ### One switch down is not a service down Impact analysis that ignores redundancy reports hundreds of "degraded" items and wakes people up for alerts that only repeat one cause. CentOps now calculates impact and event correlation from what would actually happen. 5 min read](https://centops.app/en/blog/redundancy-aware-impact/)[CMDB·25 October 2026 ### The virtual network in the CMDB: from port group to leaf switch Between a virtual machine and the physical network sits a layer most CMDBs do not see – virtual switches, port groups and host uplinks. Yet this is exactly where it is decided which services a network change will touch. 3 min read](https://centops.app/en/blog/virtual-network-in-the-cmdb/)[Governance·25 October 2026 ### NIS2 and DORA: what operations must be able to evidence Both regulations ask the same question – do you know which services an outage hits, who is responsible for them and what changed when? Without a reliable dependency map, the answers are assembled by hand, often under time pressure. 3 min read](https://centops.app/en/blog/nis2-dora-evidence/) [All articles →](https://centops.app/en/blog/) Next step ## Try CentOps on your own services. Connect monitoring and discovery and see your service map within the first week. The beta is free for 6 months. [Join the beta →](https://centops.app/en/beta/)