# War room · CentOps

> A major incident with a team assembled from data instead of a wide bridge of every team.

URL: https://centops.app/en/features/warroom/
Language: en
Last updated: 2026-10-30

Run: operations and support · ITIL 4 · Engage · Deliver & support

# War room

A major incident with a team assembled from data instead of a wide bridge of every team.

ITIL 4 practice · Incident management

## What it does

-   A data-driven roster: only the people the alerts, changes and dependencies point to
-   Conversation with findings, decisions and actions; a ruled-out area releases people
-   Cost of everyone’s time compared with an all-hands bridge
-   AI summary with cause, resolution and timeline written to the incident

## Measurable benefits

1.  **Major incident duration**from opening the war room to service restoration, with a timeline
2.  **Cost of time**person-minutes and cost of participants against a wide bridge – the saving calculated in every war room
3.  **People released**number of people released after a hypothesis rules out an area

The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.

[Details in the documentation →](https://centops.app/en/docs/modules/#warroom)[Related article: Major incidents: coordination instead of chaos →](https://centops.app/en/blog/major-incident-coordination/)

More features in this area

## Run: operations and support

[Monitoring and events](https://centops.app/en/features/events/)[Incidents](https://centops.app/en/features/incidents/)[Problems and known errors](https://centops.app/en/features/problem/)[SLAs and availability](https://centops.app/en/features/sla/)[Requests and service catalogue](https://centops.app/en/features/requests/)[All features →](https://centops.app/en/features/)

Next step

## Try CentOps on your own services.

Connect monitoring and discovery and see your service map within the first week. The beta is free for 6 months.

[Join the beta →](https://centops.app/en/beta/)