# SLAs and availability · CentOps

> SLAs measured right: in business hours, with holidays, pauses and monthly compliance.

URL: https://centops.app/en/features/sla/
Language: en
Last updated: 2026-10-30

Run: operations and support · ITIL 4 · Engage · Deliver & support

# SLAs and availability

SLAs measured right: in business hours, with holidays, pauses and monthly compliance.

ITIL 4 practice · Service level management

## What it does

-   Response and resolution times in business hours with calendars and holidays
-   SLAs by service, customer or default, with pause rules
-   Warnings before a breach and monthly SLA performance
-   Measured service availability against the SLA target

## Measurable benefits

1.  **SLA compliance**share of incidents with response and resolution on time each month, against the target
2.  **Service availability**measured availability of every service against the agreed target
3.  **Request deadlines**share of requests fulfilled within the catalogue deadline

The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.

[Details in the documentation →](https://centops.app/en/docs/modules/#sla)[Related article: SLAs measured the right way →](https://centops.app/en/blog/sla-measured-right/)

More features in this area

## Run: operations and support

[Monitoring and events](https://centops.app/en/features/events/)[Incidents](https://centops.app/en/features/incidents/)[War room](https://centops.app/en/features/warroom/)[Problems and known errors](https://centops.app/en/features/problem/)[Requests and service catalogue](https://centops.app/en/features/requests/)[All features →](https://centops.app/en/features/)

Next step

## Try CentOps on your own services.

Connect monitoring and discovery and see your service map within the first week. The beta is free for 6 months.

[Join the beta →](https://centops.app/en/beta/)