# Requests and service catalogue · CentOps

> A catalogue of standard requests with a form, approval, deadline and fulfilment steps.

URL: https://centops.app/en/features/requests/
Language: en
Last updated: 2026-10-30

Run: operations and support · ITIL 4 · Engage · Deliver & support

# Requests and service catalogue

A catalogue of standard requests with a form, approval, deadline and fulfilment steps.

ITIL 4 practice · Service request management · Service catalogue management

## What it does

-   A catalogue with forms, approvals, due dates and fulfilment steps
-   Requests linked to the service and customer in the configuration
-   A request that changes infrastructure continues as a change
-   Configurable workflow: states, transitions and permissions

## Measurable benefits

1.  **Requests on time**share of requests fulfilled within the deadline of their catalogue item
2.  **Approval time**time from submission to the approver’s decision
3.  **Fulfilled automatically**number of requests handled by a standard change without manual approval

The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.

[Details in the documentation →](https://centops.app/en/docs/modules/#pozadavky)[Related article: A service catalog people actually use →](https://centops.app/en/blog/service-catalog-people-use/)

More features in this area

## Run: operations and support

[Monitoring and events](https://centops.app/en/features/events/)[Incidents](https://centops.app/en/features/incidents/)[War room](https://centops.app/en/features/warroom/)[Problems and known errors](https://centops.app/en/features/problem/)[SLAs and availability](https://centops.app/en/features/sla/)[All features →](https://centops.app/en/features/)

Next step

## Try CentOps on your own services.

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[Join the beta →](https://centops.app/en/beta/)