# Problems and known errors · CentOps

> Recurring incidents get a cause, a known error with a workaround and a permanent fix through a change.

URL: https://centops.app/en/features/problem/
Language: en
Last updated: 2026-10-30

Run: operations and support · ITIL 4 · Engage · Deliver & support

# Problems and known errors

Recurring incidents get a cause, a known error with a workaround and a permanent fix through a change.

ITIL 4 practice · Problem management

## What it does

-   Problems from recurring incidents, major incident reviews or post-change reviews
-   Root-cause analysis, workaround and a known error record
-   Incident resolvers see the known error and its workaround
-   A permanent fix through a change, closure only after verification

## Measurable benefits

1.  **Recurring incidents**number of incidents on the same item, and how it falls after the fix
2.  **Known errors with a workaround**number of known errors resolvers see on new incidents
3.  **Causes fixed**share of problems closed by a successful, verified change

The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.

[Details in the documentation →](https://centops.app/en/docs/modules/#problemy)[Related article: What breaks if this goes down? Impact before the outage →](https://centops.app/en/blog/impact-before-outage/)

More features in this area

## Run: operations and support

[Monitoring and events](https://centops.app/en/features/events/)[Incidents](https://centops.app/en/features/incidents/)[War room](https://centops.app/en/features/warroom/)[SLAs and availability](https://centops.app/en/features/sla/)[Requests and service catalogue](https://centops.app/en/features/requests/)[All features →](https://centops.app/en/features/)

Next step

## Try CentOps on your own services.

Connect monitoring and discovery and see your service map within the first week. The beta is free for 6 months.

[Join the beta →](https://centops.app/en/beta/)