# Dependency map and impact · CentOps

> A dependency map from business service down to hardware: you know the impact of every change and outage before it happens.

URL: https://centops.app/en/features/map/
Language: en
Last updated: 2026-10-30

Platform: the shared foundation · CMDB · COBIT EDM / MEA

# Dependency map and impact

A dependency map from business service down to hardware: you know the impact of every change and outage before it happens.

ITIL 4 practice · Service configuration management

## What it does

-   Layers from business service through applications and platforms down to hardware and site
-   Item neighbourhood in both directions, grouping by class and layer filters
-   Impact on services: outage, degradation or only loss of redundancy
-   Impact path from cause to service, management as a separate layer

## Measurable benefits

1.  **Changes with calculated impact**share of changes whose impact on services was known before approval
2.  **Time to identify impact**from reporting an incident to the affected service – calculated by the application, not a meeting
3.  **Items in the map**share of configuration items linked to a business service

The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.

[Details in the documentation →](https://centops.app/en/docs/modules/#cmdb)[Related article: What breaks if this goes down? Impact before the outage →](https://centops.app/en/blog/impact-before-outage/)

More features in this area

## Platform: the shared foundation

[Configuration database](https://centops.app/en/features/cmdb/)[Data centres and racks](https://centops.app/en/features/dc/)[Roles, security and audit](https://centops.app/en/features/gov/)[Customer separation](https://centops.app/en/features/tenancy/)[AI assistant](https://centops.app/en/features/ai/)[All features →](https://centops.app/en/features/)

Next step

## Try CentOps on your own services.

Connect monitoring and discovery and see your service map within the first week. The beta is free for 6 months.

[Join the beta →](https://centops.app/en/beta/)