# CentOps features: Plan, Build, Run and a shared platform > 22 modules on one service map in four ITIL 4 areas: architecture and costs, changes and assets, operations and support, CMDB and access. URL: https://centops.app/en/features/ Language: en Last updated: 2026-10-30 Features # Modules on one CMDB Modules that share their data. Switch on only the ones you need. Areas 1. [01 Plan: strategy and planning](#g-plan) 2. [02 Build: change and delivery](#g-build) 3. [03 Run: operations and support](#g-run) 4. [04 Platform: the shared foundation](#g-platform) 01 · ITIL 4 · Plan · Improve ## Plan: strategy and planning Architecture, costs, suppliers, service resilience and the rollout roadmap – decisions made before anything needs fixing. ### [Availability and resilience](https://centops.app/en/features/resilience/) ITIL 4 · Availability management - Redundancy-aware impact: clusters, replicas and mirrored storage - Single points of failure for every business service - Outage simulation of any item, room or data centre [Feature details →](https://centops.app/en/features/resilience/) ### [Enterprise architecture](https://centops.app/en/features/ea/) ITIL 4 · Architecture management - ArchiMate model on top of the configuration: capabilities, processes and applications - Application map by capability with TIME decisions - Roadmap with plateaus and work packages linked to changes [Feature details →](https://centops.app/en/features/ea/) ### [Costs and billing](https://centops.app/en/features/costs/) ITIL 4 · Service financial management - Cost import in the FOCUS standard with currency conversion - Costs by customer, project and business service - Service price list, server calculator and approved price changes [Feature details →](https://centops.app/en/features/costs/) ### [Contracts and suppliers](https://centops.app/en/features/contracts/) ITIL 4 · Supplier management - Service contracts with covered items, validity and vendor SLAs - Incident escalation to the vendor according to the contract - Purchases, licences and invoices linked to the contract [Feature details →](https://centops.app/en/features/contracts/) ### [Rollout roadmap](https://centops.app/en/features/adoption/) ITIL 4 · Organizational change management · Project management - Discovery workshop: goals with KPIs, area maturity and data availability - Rollout waves by impact, effort and dependencies - Workstreams with tasks, owners, milestones and readiness checks [Feature details →](https://centops.app/en/features/adoption/) 02 · ITIL 4 · Design & transition · Obtain/build ## Build: change and delivery Every change with impact, window and approval, purchasing and assets from order to retirement – configuration changes only with a change. ### [IT assets and procurement](https://centops.app/en/features/itam/) ITIL 4 · IT asset management - Purchase request, approval by cost centre and finance, order and receipt - Asset cards linked to the configuration, with handover protocols - Supplier invoices matched to orders and receipts [Feature details →](https://centops.app/en/features/itam/) ### [Licences and spare parts](https://centops.app/en/features/licenses/) ITIL 4 · IT asset management - Licence entitlements, assignments and compliance with installations - Licence costs by cost centre, contract and supplier - Spare-part stores with minimum stock and transfers between sites [Feature details →](https://centops.app/en/features/licenses/) ### [Changes and maintenance windows](https://centops.app/en/features/change/) ITIL 4 · Change enablement - Change models with steps and lead time, impact calculated before submission - Slots only inside maintenance windows, outside freezes and collisions - Controlled items change state only through a change, including maintenance and retirement [Feature details →](https://centops.app/en/features/change/) ### [Approvals](https://centops.app/en/features/approvals/) ITIL 4 · Change enablement - One queue for changes, requests, purchases, prices and patch agreements - Approval level by risk with a minimum number of approvers - Separation of duties and delegations during absence, with an audit trail [Feature details →](https://centops.app/en/features/approvals/) ### [Patching and vulnerabilities](https://centops.app/en/features/patch/) ITIL 4 · Release management · Deployment management · Information security management - Scanner findings by server and service, actively exploited vulnerabilities first - Patch agreements by service class with a standing window and silent consent - Patch plans in waves and changes created from the plan in one step [Feature details →](https://centops.app/en/features/patch/) 03 · ITIL 4 · Engage · Deliver & support ## Run: operations and support From the first alert to a restored service and from a request to its fulfilment, with as few people as needed. ### [Monitoring and events](https://centops.app/en/features/events/) ITIL 4 · Monitoring and event management - Event intake from common monitoring tools and an open API - Deduplication, flapping detection and suppression during changes - Cause verified by outage simulation, symptoms without notifications [Feature details →](https://centops.app/en/features/events/) ### [Incidents](https://centops.app/en/features/incidents/) ITIL 4 · Incident management · Service desk - Affected service, impact and resolver team suggested from the configuration - Priority from impact and urgency, SLA deadlines calculated automatically - Major incidents with a review and corrective actions [Feature details →](https://centops.app/en/features/incidents/) ### [War room](https://centops.app/en/features/warroom/) ITIL 4 · Incident management - A data-driven roster: only the people the alerts, changes and dependencies point to - Conversation with findings, decisions and actions; a ruled-out area releases people - Cost of everyone’s time compared with an all-hands bridge [Feature details →](https://centops.app/en/features/warroom/) ### [Problems and known errors](https://centops.app/en/features/problem/) ITIL 4 · Problem management - Problems from recurring incidents, major incident reviews or post-change reviews - Root-cause analysis, workaround and a known error record - Incident resolvers see the known error and its workaround [Feature details →](https://centops.app/en/features/problem/) ### [SLAs and availability](https://centops.app/en/features/sla/) ITIL 4 · Service level management - Response and resolution times in business hours with calendars and holidays - SLAs by service, customer or default, with pause rules - Warnings before a breach and monthly SLA performance [Feature details →](https://centops.app/en/features/sla/) ### [Requests and service catalogue](https://centops.app/en/features/requests/) ITIL 4 · Service request management · Service catalogue management - A catalogue with forms, approvals, due dates and fulfilment steps - Requests linked to the service and customer in the configuration - A request that changes infrastructure continues as a change [Feature details →](https://centops.app/en/features/requests/) 04 · CMDB · COBIT EDM / MEA ## Platform: the shared foundation The configuration database, dependencies, access, audit and the AI assistant that Plan, Build and Run all rely on. ### [Configuration database](https://centops.app/en/features/cmdb/) ITIL 4 · Service configuration management - Services, applications, platforms, servers, storage, network and cloud in one model - Discovery and import with matching, synchronisation and retirement of missing items - Version history of every item: who, when, what and from which source [Feature details →](https://centops.app/en/features/cmdb/) ### [Dependency map and impact](https://centops.app/en/features/map/) ITIL 4 · Service configuration management - Layers from business service through applications and platforms down to hardware and site - Item neighbourhood in both directions, grouping by class and layer filters - Impact on services: outage, degradation or only loss of redundancy [Feature details →](https://centops.app/en/features/map/) ### [Data centres and racks](https://centops.app/en/features/dc/) ITIL 4 · Infrastructure and platform management - Sites, data centres, rooms and racks with a floor plan and rack view - Rack installation planning with a check of free space - Hardware installations and moves only through approved changes [Feature details →](https://centops.app/en/features/dc/) ### [Roles, security and audit](https://centops.app/en/features/gov/) ITIL 4 · Information security management · Risk management - Scoped roles and a RACI matrix checked against permissions - Single sign-on and API tokens for service accounts - Five-year audit trail with the state before and after every change [Feature details →](https://centops.app/en/features/gov/) ### [Customer separation](https://centops.app/en/features/tenancy/) ITIL 4 · Relationship management - Customer users see only their own data, including costs - Roles scoped to a customer, team or individual item - SLAs, price lists and billing statements for each customer [Feature details →](https://centops.app/en/features/tenancy/) ### [AI assistant](https://centops.app/en/features/ai/) ITIL 4 · Across practices - Incident drafts and a probable cause from situations and similar incidents - War room roster and summaries, draft customer communication - Review of a change’s risk and completeness before approval [Feature details →](https://centops.app/en/features/ai/) Show ITIL 4 practice coverage ITIL 4 ## ITIL 4 practice coverage Which of the 34 ITIL 4 practices CentOps supports – honestly, including what is out of scope. 14 full 14 partial 6 out of scope Practice Coverage Modules General management Architecture management full [Enterprise architecture](https://centops.app/en/features/#ea) Continual improvement partial [Problems and known errors](https://centops.app/en/features/#problem), [Changes and maintenance windows](https://centops.app/en/features/#change), [Rollout roadmap](https://centops.app/en/features/#adoption) Information security management partial [Patching and vulnerabilities](https://centops.app/en/features/#patch), [Roles, security and audit](https://centops.app/en/features/#gov) Knowledge management partial [Problems and known errors](https://centops.app/en/features/#problem) Measurement and reporting full [SLAs and availability](https://centops.app/en/features/#sla), [Costs and billing](https://centops.app/en/features/#costs) Organizational change management partial [Rollout roadmap](https://centops.app/en/features/#adoption) Portfolio management partial [Enterprise architecture](https://centops.app/en/features/#ea) Project management partial [Rollout roadmap](https://centops.app/en/features/#adoption) Relationship management partial [Customer separation](https://centops.app/en/features/#tenancy) Risk management partial [Changes and maintenance windows](https://centops.app/en/features/#change), [Availability and resilience](https://centops.app/en/features/#resilience) Service financial management full [Costs and billing](https://centops.app/en/features/#costs) Strategy management out of scope — Supplier management full [Contracts and suppliers](https://centops.app/en/features/#contracts) Workforce and talent management out of scope — Service management Availability management full [Availability and resilience](https://centops.app/en/features/#resilience), [SLAs and availability](https://centops.app/en/features/#sla) Business analysis out of scope — Capacity and performance management partial [Costs and billing](https://centops.app/en/features/#costs), [Data centres and racks](https://centops.app/en/features/#dc) Change enablement full [Changes and maintenance windows](https://centops.app/en/features/#change), [Approvals](https://centops.app/en/features/#approvals) Incident management full [Incidents](https://centops.app/en/features/#incidents), [War room](https://centops.app/en/features/#warroom) IT asset management full [IT assets and procurement](https://centops.app/en/features/#itam), [Licences and spare parts](https://centops.app/en/features/#licenses) Monitoring and event management full [Monitoring and events](https://centops.app/en/features/#events) Problem management full [Problems and known errors](https://centops.app/en/features/#problem) Release management partial [Patching and vulnerabilities](https://centops.app/en/features/#patch) Service catalogue management full [Requests and service catalogue](https://centops.app/en/features/#requests) Service configuration management full [Configuration database](https://centops.app/en/features/#cmdb), [Dependency map and impact](https://centops.app/en/features/#map) Service continuity management partial [Availability and resilience](https://centops.app/en/features/#resilience) Service design out of scope — Service desk partial [Incidents](https://centops.app/en/features/#incidents), [Requests and service catalogue](https://centops.app/en/features/#requests) Service level management full [SLAs and availability](https://centops.app/en/features/#sla) Service request management full [Requests and service catalogue](https://centops.app/en/features/#requests) Service validation and testing out of scope — Technical management Deployment management partial [Patching and vulnerabilities](https://centops.app/en/features/#patch), [Changes and maintenance windows](https://centops.app/en/features/#change) Infrastructure and platform management partial [Data centres and racks](https://centops.app/en/features/#dc), [Configuration database](https://centops.app/en/features/#cmdb) Software development and management out of scope — Next step ## 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