# Incidents · CentOps

> An incident with the affected service, impact, team and SLA deadline the moment it is created.

URL: https://centops.app/en/features/incidents/
Language: en
Last updated: 2026-10-30

Run: operations and support · ITIL 4 · Engage · Deliver & support

# Incidents

An incident with the affected service, impact, team and SLA deadline the moment it is created.

ITIL 4 practice · Incident management · Service desk

## What it does

-   Affected service, impact and resolver team suggested from the configuration
-   Priority from impact and urgency, SLA deadlines calculated automatically
-   Major incidents with a review and corrective actions
-   A parent incident for a mass outage; child incidents close with it

## Measurable benefits

1.  **Response and resolution compliance**share of incidents within the SLA by month, priority and team
2.  **Overdue incidents**number of open incidents past their deadline, visible to every team
3.  **Recurring incidents**number of incidents that led to a problem and a known error

The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.

[Details in the documentation →](https://centops.app/en/docs/modules/#incidenty)[Related article: One switch down is not a service down →](https://centops.app/en/blog/redundancy-aware-impact/)

More features in this area

## Run: operations and support

[Monitoring and events](https://centops.app/en/features/events/)[War room](https://centops.app/en/features/warroom/)[Problems and known errors](https://centops.app/en/features/problem/)[SLAs and availability](https://centops.app/en/features/sla/)[Requests and service catalogue](https://centops.app/en/features/requests/)[All features →](https://centops.app/en/features/)

Next step

## Try CentOps on your own services.

Connect monitoring and discovery and see your service map within the first week. The beta is free for 6 months.

[Join the beta →](https://centops.app/en/beta/)