# AI assistant · CentOps

> An assistant that proposes, summarises and checks – a person always decides.

URL: https://centops.app/en/features/ai/
Language: en
Last updated: 2026-10-30

Platform: the shared foundation · CMDB · COBIT EDM / MEA

# AI assistant

An assistant that proposes, summarises and checks – a person always decides.

ITIL 4 practice · Across practices

## What it does

-   Incident drafts and a probable cause from situations and similar incidents
-   War room roster and summaries, draft customer communication
-   Review of a change’s risk and completeness before approval
-   Optionally a model in your own environment; a person always decides

## Measurable benefits

1.  **Usefulness of proposals**the “Did this help?” rating on every proposal
2.  **Time to summary**situation and war room summaries without manual writing
3.  **Change completeness**share of changes that passed the risk and completeness check before approval

The application calculates these indicators from your own data, so you can prove the improvement with numbers from the first month.

[Details in the documentation →](https://centops.app/en/docs/modules/#ai)[Related article: Monitoring noise: from thousands of alerts to a few situations →](https://centops.app/en/blog/monitoring-noise/)

More features in this area

## Platform: the shared foundation

[Configuration database](https://centops.app/en/features/cmdb/)[Dependency map and impact](https://centops.app/en/features/map/)[Data centres and racks](https://centops.app/en/features/dc/)[Roles, security and audit](https://centops.app/en/features/gov/)[Customer separation](https://centops.app/en/features/tenancy/)[All features →](https://centops.app/en/features/)

Next step

## Try CentOps on your own services.

Connect monitoring and discovery and see your service map within the first week. The beta is free for 6 months.

[Join the beta →](https://centops.app/en/beta/)